CASE STUDY
Role Clarity for a Rapidly Scaling Company
A fast-growing company faced operational strain due to unclear roles, overlapping responsibilities, and inefficient processes.
Challenge
As the company experienced rapid growth, team members faced overlapping responsibilities, tasks were frequently left undone, and existing processes felt cumbersome and unclear. Leadership struggled to determine how many team members to hire—or what strengths were actually needed—creating further strain on operations and employee morale.
Solution
The Eckman Efficiency Group stepped in to bring structure and clarity.
- Conducted a comprehensive analysis of departmental tasks
- Organized responsibilities by position and identified functional gaps
- Developed clear, aligned job descriptions and hiring plans based on true operational needs
THE RESULTS
Increased productivity and reduced operational confusion
Strengthened cross-functional collaboration through defined roles and expectations
Established clearer workflows with fewer errors and dropped tasks
Improved work-life balance and team morale
Emily has the ability to navigate sensitive matters and team dynamics with tact, empathy and discretion, fostering trust which contributes to the team’s collective success. Emily is a rare find, you’ll wonder why you didn’t hire her sooner and how you can retain her for the long term.